Refund Policy

Purpose

To ensure ”Import Export Federation”, hereby known as the ”Company/We/Us/Our”, delivers a transparent, adequate, and efficient Refund Process.

Scope

Our refund policy applies to all students who have or are undergoing any course/tour/service by the Import Export Federation or are going to participate in any of our paid offerings. Any money received directly or indirectly from the Student is applicable to the Refund Policy. The refund policy is also applicable for Miscellaneous Student Fees, deposits, the payment received for study material, etc.

Policy statement

We assure you that the Import Export Federation will conduct a refund of students’ fees (wherever applicable) honestly & ethically only if it satisfies our refund terms & conditions. 

Principles:

  • We ensure that the Refund Policy is available online on our Website.
  • We ensure that the Refund Policy is available on the admission forms.
  • We ensure a smooth process for a refund.
  • We ensure that the Refund Policy has clear & understandable clauses.
  • Complete calculation of the refund amount will be given to the students.

Grounds for a refund:

  • A student who has paid a full or partial amount and withdraws/takes back the enrollment for any course, tour, or service before it starts is eligible for a refund.
  • A student who pays the complete amount before the completion of course/tour/service is eligible for a discount only if a company is running any such scheme & that scheme is mentioned in our company policy. The amount of discount will solely depend upon the discretion of the Founder of the Import Export Federation.
  • A student paying extra money by mistake will be eligible for a refund.
  • A student purchasing study material from us and not getting that material in 30 days will be eligible for a refund.

The Company may refuse to continue our offerings if:

  • A student does not pay the full fees in the asked period of time by the management of the company.
  • Disobeying company policies by the student.
  • Students canceling the tours organized by us before 15-0 days.

We reserve the right to deduct a certain amount from the Refund amounts paid by the student:

  • Money received in the form of service tax, VAT, CST, or any other local taxes, as applicable.
  • Administration expenses.
  • Bank charges are incurred by the company while receiving fees from students.

Refund processing time & method:

  • Any refund requested by the student will be first reviewed by the Import Export Federation. From reviewing to actual processing, it might take 15-30 days. 
  • Students must provide-
    • Full Name
    • Bank account number
    • Bank name
    • Bank address
    • IFSC code
    • Swift code
  • Refunds will be processed through NEFT / RTGS / Cheque.
  • An acknowledgment of the refund will be provided to the student.

If the cheque expires due to non-deposition within 3 months of the date mentioned on the cheque, the refund will be canceled and the student will not be entitled to any refund amount.